Kilwin's

First thing first Kilwin's have a great ice cream no doubt
They also have great flavors selection
Our top 3 it's definitely Turtle Sundae, Sea-Salt Caramel and Five Chocolate so delicious
Their customer service is amazing and they always have the extra patient so you can try some samples and choose your favorite ice cream flavor
The ambiance in this location is not really relevant just because it's mainly a pick up and go concept
Highly recommend

When you walk in the smell of deliciousness immediately hits you. I was looking forward to getting some ice cream.

I was looking around with my son while my sister and her kids ordered. When they finished I ordered a vanilla shake. The associate assisting us was so rude! When I ordered my shake she looked at her coworker and said "See!" She was then huffing and puffing like I was inconveniencing her with my order. Mind you it wasn't even busy.

So I asked if it was a problem. That I ordered a shake and if I should not order. She rolled her eyes and said no. I should have just walked out but my son wanted a chocolate bunny.

She was extremely rude and she was also rude to the other employee there.

The shake was mediocre at best. I'd rather go to Newport creamery and get my chocolate from Newport Sweets Shoppe up the street.

Service is a big thing to me and when I go to your place of employment and you treat me as if I had the audacity to come in and order something... you're done.

Will not go back here or recommend this place to anyone.

Came for a Valentine's treat with my little valentine. We walked in and said hello and the lady just glared at us. It looked as if she was training someone else, but obviously not on customer service and etiquette.

The smell upon entering was deliciously enticing. Lots of candy available for purchase.

We both enjoyed our ice cream and there were plenty of flavors to choose from. Not so sure it was worth the price paid for each cone, but at least we have our memories made.

OMG. Their ice cream is so delicious. Not too sweet. They have several top 10s. I went with #1 of cookies and cream. Service was great. Ambiance is chill. I will definitely return for more!

Chocolate shop selling fudge, chocolates, caramel corn, and scoops of ice cream.

I tried a scoop of mint chocolate chip ice cream which was very bright green (artificially colored). It was cold and creamy but just okay...I would say on par with Baskins Robbin's quality.

Also tried a caramel apple. It's $10 for one caramel apple! Tasted like an ordinary green apple covered with soft, sticky caramel. (I think the apple needed to be more crisp.)

Overall, Kilwin's is okay...maybe I needed to try the fudge.

This location is very hard to find parking. There's only a row of slots out front and they are usually taken.

SO DELICIOUS! Their s'mores marshmallow ice cream was amazing - I devoured the whole thing. Place is so cute and has all kinds of chocolate and fudge! A little expensive for what you get, but hey, it's Newport! Definitely recommend stopping by.

Finally got to try the Famous Kilwins. We were in away for the weekend in RI and decided why not! Great flavors! The store itself has a bit of everything. Fudge, chocolate, chocolate covered pretzels, ice cream of coarse, floats. The only thing is no kids size. Sometía kids size is all you need and it's enough . The small was still big! No menu on the wall. Wish there was. I think it help them line go faster as we think what we would like instead of waiting until we get up to the front to decide and look at what they have. Service was great! Cute store! We recently got one in West Hartford, CT so I can always go back!

Great little ice cream shop. Friendly staff that kept the line moving when we visited over Memorial Day Weekend.

A lot of flavors to choose from, and the staff was actively replacing tubs that they were running out of.

Tons of other desserts in the window, most of which are chocolate or caramel covered. I was feeling adventurous and got the rice crispy treat covered with chocolate, pecans, and caramel drizzle. Was OK. Wouldn't get again. I should've went for the big pretzels or the giant Reese's cups like I usually do.

While this is a franchise, I do think they serve really top notch ice cream with solid fresh waffle and sugar cones. No soft serve offerings. Only scoops. Ice cream is very rich and creamy.

I ordered Caramel Praline, which really hit the spot.

Fudge made in the store. Delicious. Not too sweet. Perfect balance of flavors. I also had the pumpkin ice cream it was delicious. I love the balance of flavors. Definitely not too sweet and the customer service was amazing. Great friendly family atmosphere.

PROS: this has some of the best ice cream in all of Newport. Staff is nice, ice cream is great, and it's priced well. The service was also fast

CONS: no place to sit, the staff was not educated on what one of their menu items was, and the menu was posted on a 8x10 paper and not a big menu on the wall

OVERALL: 100% will come back to this ice cream shop when I'm in the area. It would be a mistake to ignore it