CANCELLATION POLICY:There is a 7-day cancellation policy for all 1 and 2 Clinics, Classes, & Lessons; and a 28-Day cancellation policy for all multi-day camps, medical certifications (WFR / WFA), and overnight Adventure Trips. Any cancellation made before this time will receive a full refund (minus a $5 per person PER CLASS DAY cancellation fee - for example a 2-day class would have a $10 fee per person, a 3-day class would have a $15 fee, etc). Reschedules/transfers will also be charged the $5 PER DAY fee outside of the 7/28 day period as well.Once within the cancellation period (7 days or 28 days respectively), there will be no transfers, reschedules, or refunds allowed (full refunds will be made if Adventure Out is forced to cancel a program).PLEASE NOTE: The cancellation deadline is determined by the starting time of the activity. A class starting at 9am on Saturday must be cancelled by 9am on the PREVIOUS Saturday in order to receive a full refund. Even if our office is closed, you may cancel by email - time stamps are recorded for all incoming emails to our office. PLEASE DO NOT CANCEL BY PHONE - ALL CANCELLATIONS MUST BE IN WRITING (EMAIL).
REGARDING TARDINESS: Being more than 10 minutes late to a class or trip shall constitute a no-show and forfeiture of all funds. We work hard to give our clients a great experience, but we cannot do that for all participants if some show up late. If you are more than 10 minutes late to your reservation, you will be turned away and will not be eligible for a refund, reschedule, or compensation of any kind. Please respect the other students in your program and your instructors schedule, and BE ON TIME.
COVID CANCELLATIONS? See our
Terms And Conditions page for current policies.