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          Find a Location

          New Radiance has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • New Radiance

              11701 Lake Victoria Gardens Ave STE 1105 Palm Beach Gardens, FL 33410-2704

            Business ProfileforNew Radiance

            Skin Care

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            5/2/2008
            Years in Business:
            18
            Business Started:
            5/13/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • Contoure Laser Body Sculpting LLC
            Business Management
            • Mr. John T McKeon, Director of Operations
            Contact Information

            Principal

            • Mr. James Dorsey III, Managing Member

            Customer Contact

            • Mr. James Dorsey III, Managing Member
            • Mr. John T McKeon, Director of Operations
            Additional Contact Information

            Fax Numbers

            • (561) 776-0145
              Primary Fax

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/18/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            I had my first initial Coolscupting procedure in August 2021 at the Wellington location. After completing the series, I told ***** that while my stomach and love handles went down, they still weren't as flat as I wanted them to be. She told me that I would need to purchase additional treatment to achieve my goal. The additional treatments only come as a package starting with 4. I purchase the additional packing treatments of 4 for $2599. I started the additional treatments in November 2021. After two treatments, I realize that it was not working and my stomach came back much bigger than it was before. I called and spoke to their office and told them I wasnt coming back and requested a refund for the 2 additional treatments that I will not be using. She told me that a refund was impossible since I purchased a package deal which is a discounted deal. Since I cant get a refund of the 2 unused treatments, I would like a refund for the full amount of $2599. Since I already paid with my card, they can send me a check for that amount. I have attached pictures of what my stomach looks like now and the credit card statement showing the charge as well as the payments. Thank you in advance for your help with this matter

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Andrea P

            1 star

            06/29/2022

            I began this journey back in November 2021 with Cool Sculpting done to my abdomen. I went back a few weeks late to have my arms done. I wish I would have waited to see the results before I went back for my arms. I was instructed to consume A LOT of water for the treatment to be more effective. I have drunk more water in the last 7 months to last me a lifetime as I was desperate to see results. I went the full 12 weeks and took my after photos and there were absolutely no changes to abdomen area and a very slight difference to arms that would not be noticeable if not compared to another photo. New Radiance offers a NO Results guarantee and offered to let me try another form of treatment called EON Laser Fat Removal. I agreed and went through another 12 weeks of office visits and water consumption. I went back for my after photos and yet againNO RESULTS. However, I had lost almost 9 pounds since this started in November but not in the areas I had treated, and I am sure it had something to do with massive amounts of water I consumed and multiple times I had to pee every day.so...yay for water!! At this point I was completely saddened and discouraged from whole ordeal I requested a refund. The entire process cost me over $4000.all of which took me over 2 years to save just to have this procedure done. My request was denied, and they offered to yet again try another treatment, which I respectfully declined. I would rather diet and exercise than go through anymore disappointment. Perhaps I should have done that in the first and then all my hard earned money would not have been wasted. For some people, such as myself, that kind of money is not easy to save. I just really wanted to do something for myself for once. I am writing this review for those of you that are thinking of spending your money on this stuff and to expect the possibility that it will not work and you will not have nothing to show for it but heartache.

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