Designed to Move

This was by far the best moving experience ever! From the beginning of booking until the time they left our driveway, I could not have been more pleased. The guys were polite and wonderful to work with. They wrapped up all fragile items, and moved everything out quick and efficiently.

I would HIGHLY recommend this team to get your move taken care of.

Thank you to Paul, Jaylen and JoJo for the best service we could have asked for!

Outstanding. Chad and Jojo were fabulous. They were on time and did an amazing job caring for my things. They were so fast loading and unloading. They were reasonably priced,Iprofessional, and friendly. If ever have to move again, I'm calling DTM. Highly recommend!!!!!!!

They were a no call no show and when I finally got a hold of them, they tried to tell me that somebody had parked behind the moving truck and that's why they did not show up said excuse. The owner was rude to me mean bullying

Very reliable. Called them last minute and they were able to squeeze me in to move a commercial fridge (extremely heavy), a commercial range and a motorcycle. From my initial call until they finished the job they would text me any updates. Just a great company. I highly recommend them!

we were Referred to this company by a friend of mine, they were totally satisfied and suggested we give them a call.
Jim was very prompt to visit our home and gave us a quote within 24 hours, we were impressed with him and proceeded to use them for our move.
we had a four man team, all of them were courteous prompt and qualified.
all of our furniture arrived in great condition.
I would highly recommend them for your moving needs !

Excellent job with our cross country move
Fast, efficient, responsive.
Nothing broken.
On time.
Reasonable rates.

I am hesitant to write a poor review because this company had been somewhat reliable and efficient in the past but I got so screwed on my last move, I feel compelled to warn other people.

The owner is "good people" and he personally moved me on two occasions but this last move was a disaster. This company managed to completely destroy my faith in and loyalty to them in one failed move due to poor communication (with each other and with me), unprofessional conduct, horrible brand management, terrible problem solving, over-promising and under-delivery.

I had to call and confirm my move, they showed up late, decided that due to the delay they didn't have time to move me, called and said they found a replacement, called me back and said the replacement wasn't available, called me again and said one employee would bring the truck b/c I had found people to help do the move, called me back and said the employee wouldn't do it, offered to move me for free after the holidays.

No amount of money would restore my faith in this company. Stuff happens, I get it but this problem/SNAFU was so poorly managed that I would advise Jim to go into a different line of business.

Great job moving an apartment full of stuff into a new house! Three dudes were prompt, efficient, and courteous.

A bit of miscommunication with the administrative side of things that led us to have to push back our original scheduled time, but they ended up showing up exactly at the rescheduled time.

The move was absolutely awful they stopped in the middle of the move and started unloading my items after I got upset that they were not putting the items in the order that it should be delivered because the items were being delivered to two separate residences.

When Jim first arrived he said bring me in and show me where things are going to the first residence or second residence do you think he took notes or tag things saying that they're going to either go to the first residence or second residence. I questioned that he would remember all of it I even said you're never going to remember this? You'll be surprised. Boy was I ever not in a good way.

Later I discovered a wall in my house by damaged by them dropping a treadmill down the staircase. They did not tell me the wall was damaged I had to discover by myself. Also they damaged the treadmill and I had to find that out on my own. I asked to obtain their insurance to file a claim I was told by Jim I had signed a waiver of some sort that I have no knowledge about. I was told they already got my signature and kept repeating to read my "contract" (your contract is on the back of a final bill so you never see it till it's too late.) Get a magnifying glass too btw!

Jim repeated I have your signature I was lead to believe the time sheet they presented when they arrived for me to sign was a insurance waiver. What a scam. What awful people! And a awful company.

Shame on Keller Williams at Lakeside for recommending them.

You would think a professional company would have been prepared knowing the day before that they were moving the items to two separate locations to tag the items but they didn't and they wound up screwing up the entire move.

I showed discontent Jim said that's fine I can just take everything off the truck and begin moving all of my items off of the truck right then and there it was halfway full of my items his coworker had removed approximately a third of what they put on!! What? I then phoned Rosanne at Keller Williams eho recommended this pretend moving company.... he said in order to continue with the move he was requiring a credit card right then and there before the truck was even full I really could not believe it in retrospect I would have just had them take off my belongings then because by that time they had already wrecked my treadmill and damaged wall without telling me. Unbeknownst to me at the time!!

After Roseanne Powell called him he said he would continue the move and was not requiring a credit card. Also would deduct the time and not charge me for the time about 30 minutes or 40 minutes that they unloaded and reload it.

What kind of crazy business practice is this anyway you stop moving just because the client is the dissatisfied with the fact you did not follow their directions and that you were unprepared and did not move the furniture properly so that they would be unloaded in the proper places?

He said he would take that time off so as not to charge me for their display of childishness sad to say he did not honor his word.

When we reached the Final Destination I informed them I did not want them coming into my new home and to just put everything into the garage which took a lot less time.

Jim said that I'm still paying for it either way because he added another hour and a half on my bill whether or not I was using the time allowing him to come in or just place my items in the garage he ended up charging a few hundred more than quoted and even he had already wrote a amount on the invoice after he heard my dissatisfaction and only wanting him to move the stuff into the garage and not coming to my home he demanded the credit card then
(again for the 2nd time!) and actually told the other mover to stop taking my things off the truck until he gets paid apparently I insulted him by telling him that I stood in my driveway in disbelief.

I was told by the state license Committee in Lansing that that is a hostage situation there and is illegal to do they are allowed to ask for payment but then when he asked for payment and I went to get my credit card he's in Jack the bill up $230 more saying that they had to drive back down state for 2 hours at $115 an hour so now my bill went from $762 up to $992?

Its a bullying intimidation and extortion and holding my possessions hostage and it is all illegal. We have rights. Call Lansing if they scamned you too. Dont be pushed around by this bully company.

There are quite a few addresses listed for this business Fraser, Harper Woods, Saint Clair Shores, Grosse Pointe will the real Design to move address please stand up?? Oh wait for it.. 27341 29 Mile in Lenox 48050 per the state licensed representative in Lansing.

All that money and still not done right.
What a quagmire.
PSA---- If you have been scammed by them call Lansing they will help you. YOU HAVE RIGHTS.

I cannot say enough good things about designed to move. I used a cross country pod service to move me and my family from CA to MI. The pod company was terrible and would not deliver our items from the storage facility to our home in a reasonable time. I contacted Designed To Move and they were able to get a two man crew to drive out to the facility unload our stuff, drive it to our home, and unload it. Leo and Billy were professional, fast, and so careful with our stuff. Some items were broken in the cross country move, sk they helped me document all the items. I HIGHLY recommend this moving company. They were affordable and friendly. Thank you again!