William Michael Automotive

Do not go here!

Especially if you are thinking of buying their groupon!!!

They tack on an extra $10-15 for an oil change because they claim the fine print doesn't include certain types of oil and the full amount of oil that most cars need. And that's just the beginning.

I brought my car in for a typical oil change and my car sounded fine when I brought it in. Immediately after I leave, my car sounds HORRIBLE. They pointed it out to me and said that they can do a diagnostic and such and that it would cost about $4,000 to $6,000 to fix a serious problem (that hadn't existed before I went in).

Terrible, terrible, shady business that will try to take advantage of you.

I brought my car to another shop to get it appropriately fixed for way less.

$1,500 fuel pump replacement. = Total rip off. The dealer doesn't even charge that much! If you don't want to be ripped of better look elsewhere.

We chose this place because of its high Yelp ratings.

But when I saw the "People Love Us on Yelp" sticker on display, alarm bells went off in my head. The sticker made me think of the rash of allegations about Yelp manipulating ratings in favor of businesses that buy advertising products from Yelp.

My qualms were quickly dispelled after speaking with the guy behind the counter. His affable mien and frank demeanor made it apparent why customers would like this place.

Friendly service aside, I have no idea whether William Michael did a good job or not because I'm not a mechanic. All I can say is that (a) it was a pleasant experience getting my car serviced here but (b) its regular price (without a coupon) seems kind of high.

What a great auto shop! Was referred by a friend to come here for service on our Toyota RAV4 (90k mile service). Frank (the owner) guided us through the proper sequence of service for the car and we felt a lot of trust in his abilities.

The work took only a day and our car runs better than ever! Frank was very thorough is his work and his explanations and we are more than happy with our service. Thank you Frank!

We would definetely recommend this auto body shop to anyone looking for quality service at a reasonable price. We will be back for sure!

All I had done was an oil change, and I went to WM Auto because I got a Groupon that made it pretty cheap. From what I can tell, they do good work. Everyone was friendly at the shop and it seemed fairly clean and upscale, especially compared to your typical auto shop that can be pretty run down.

My only complaint about the business is that they work a strict M-F, 9-5 schedule...which is pretty inconvenient for me since I work in Los Gatos. If it wasn't so out of the way, I'd be pretty likely to head back sometime. They're good people.

I brought my 2003 Toyota Corolla in for an 80k maintenance. Thinking it was going to take the whole day, I cleared out my schedule for the whole day. It also happened to be the first Monday after a 4-day holiday weekend, so I knew they were going to be busy.

I made an appt online Sunday evening, and received a call Monday morning for me to bring the car in. I came in and they gave an itemized quote that was shockingly low. I tried not to keep my hopes up, thinking they'll charge me up the wazoo post-service. They asked me if I needed a ride back so that I didn't need to wait, but I had brought the hubby to drive me back.

I received a call 2 hours later, telling me my car was going to be done in half an hour. They asked me if I wanted some filters changed, which I declined. I expected them to push me to do the services, but they simply said ok and that I can pick up my car in a couple of minutes.

When I came back to pick up my car, they gave me the itemized charges. It ended up being a couple dollars (chump change) more than they had quoted me originally, and they even changed a brake light for FREE!

I am definitely coming back for future auto services!

William Michael Automotive was extremely professional, beyond detailed, and provided an easy to understand quote and punch list of items that needed attention. We have a 1999 Chevy Silverado that has the "check engine light soon" lit. They did a very thorough "nose to tail" inspection along with the "check engine light" inspection. Needless to say, this is an older vehicle which I am intending to keep, so I asked them to do a very thorough inspection.

They were very honest as to which were the most critical and gave us the order in which they should be done, providing us with scenarios as to what could occur when replacing one belt (i.e. tension rod may need to be replaced but cannot be determined until the bad belt has been removed) and when doing a detailed 4WD inspection, which allows us to plan for any additional repair if necessary.

This is an establishment that I am passing along to all of my friends and family as a place to get honest work at a fair price.

I went in there because of an awful vibration under the hood. They could have said, "Sir, we found the problem: your roto-tilled cake mount is worn out; it'll cost you 600 dollars," and I wouldn't have known the difference. Instead, they said, "We found the problem: a bolt fell out of your alternator, so we put another one in." And when said, "Hey, you could have told me that my roto-tilled cake mount was worn out, and I wouldn't have known the difference," the owner replied, "Well, that wouldn't be very honest."

Bottom line: I think I found my regular place.

Bonus: Nice coffee and tea selection.

I found this place thanks to a Google Offer and couldn't have been happier.

I just got an oil change and an inspection and the staff is really friendly and seems very honest. I'm used to always being told my car needs some type of work. But they actually told me my car was in perfect shape and didn't need anything. They also told me that they can take me to and from work next time I come in.

Highly recommended!

I came here to get the rear end of my car checked out after another car rear ended me. They we're pretty quick and were able to tell me that no damage was fine. I was in and out in less than a half hour.

Service was quick, efficient, and comprehensive. I'll try to come back if anything needs fixing on my car in the future since they were so quick and accurate. I'm only giving four stars though because I didn't get any actual work done and want to see how they perform on a car before giving a five star rating. However, no complaints!